Shipping policy
Processing Time
Orders are typically processed within 3–5 business days after payment confirmation.
Orders placed during weekends or public holidays will be processed on the next business day.
Shipping Methods
Orders are shipped using reliable courier services selected by REKHALE S.r.L.
Delivery times vary depending on the destination and are estimated as follows:
- Italy: 2–5 business days
- Europe: 3–7 business days
- International: 5–10 business days
Please note that delivery times are indicative and not guaranteed.
Delivery Timeframe
In accordance with applicable law, products will be delivered without undue delay and, in any event, within 30 days from the date of order confirmation, unless otherwise agreed.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and order value.
Any applicable shipping fees will be clearly displayed before the order is confirmed.
From time to time, promotional free shipping offers may apply.
Customs Duties and Taxes
For deliveries outside the European Union, products may be subject to import duties, taxes, and customs clearance fees imposed by the destination country.
Such charges are not included in the purchase price or shipping cost and shall be borne by the Customer.
Tracking
Once the order has been shipped, the Customer will receive a confirmation email containing a tracking number to monitor the delivery status.
Delays
Delivery times may be affected by circumstances beyond the Seller’s control, including but not limited to customs delays, courier disruptions, strikes, or force majeure events.
REKHALE S.R.L. shall not be liable for such delays, except where required by applicable law.
Risk of Loss
The risk of loss or damage to the products passes to the Customer upon delivery of the goods to the Customer or to a third party designated by the Customer.
Failed Delivery
If delivery cannot be completed due to incorrect or incomplete address information provided by the Customer, or repeated absence of the recipient, the package may be returned to the Seller.
In such cases, the Seller reserves the right to charge the Customer for any additional shipping costs required for re-delivery.